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Introduction.
SECTION I. PRINCIPLES OF NLP: THE FOUNDATIONS OF SUCCESS.
Introduction.
1. Leave the swamp alone and you will escape the hungry alligators.
2. What we think about people matters.
3. Excuses and scapegoats wanted for blame role.
SECTION II. PATTERNS OF NLP: AN AWARENESS OF DIFFERENCE.
Introduction.
4. Road maps for living our lives.
5. A state of mind.
6. Patterns of rapport.
7. Communication channels.
8. The language of influence and change.
9. Metaprograms.
10. Alignment.
11. Time coding.
SECTION III. TOOLS, TECHNIQUES, AND SKILLS: CREATING CHANGE.
Introduction.
12. Corporate and competitive envisioning by Marcus Muir.
13. My perception becomes your experience by Jane Revell.
14. The tiger and the rose garden.
15. Choices in time management by Graham Yemm.
16. Resource sphere by Marcus Muir.
17. How to achieve anything.
18. Coaching the presenter by Jon Symes.
19. The risk wheel by Mark Underwood.
20. Information frames for meetings.
21. The Walt Disney strategy for creativity.
22. High impact presenting by Alan Black.
23. Anchoring Ð accessing all the resources you need by Denise Parker.
24. Reframing Ð forming new perspectives.
SECTION IV. MODELING EXCELLENCE: HOW TO BE THE BEST.
Introduction.
25. Method and technique.
26. Modeling case study: customer service skills.
27. Modeling case study: generative excellence modeling in a top tax consultancy firm by Brad Waldron.
28. Kill the habit Ð for ever!
29. A model team by David Robinson.
Glossary.
Contributors to Sections 3 and 4.
Index.
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