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Service operations management Book

Service operations management
Service operations management, , Service operations management has a rating of 3.5 stars
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Service operations management, , Service operations management
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Digital Copy
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  • Service operations management
  • Written by author Robert Johnston,Graham Clark
  • Published by Essex, U.K. : Pearson Education, c2001., 2000/12/06
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The central focus of this book is how organizations deliver service and the operational decisions that managers face in managing resources and delivering service to their customers.


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