The Interviewing Guidebook Book

Unit 1 The Nature of Interviewing

The Interview Process

Opening

Feedforward

Question-and-Answer Session

Feedback

Closing

Types of Interviews

Interview Structures

The Informal Interview

The Guided Interview

The Standard Open Interview

The Quantitative Interview

Interview Channels

Face-to-Face

Phone

Online

Individual and Group Interviews

Types of Interview Questions

Neutral—Leading Questions

Open—Closed Questions

Primary—Follow-Up Questions

Direct—Indirect Questions

Effective Interpersonal Communication

Interpersonal Communication Skills

Common Interpersonal Mistakes

Communication Skill Set

Ethical Considerations in Interviewing

The Information Interview

The Employment Interview

Unit 2 The Information Interview

Select the Person

Secure an Appointment

Prepare Your Questions

Establish Rapport

Tape the Interview

Ask Open-Ended Questions

Close and Follow Up the Interview

Unit 3 The Employment Interview

Prepare Yourself

Network

Homework

Prepare Your Résumé

Types of Résumés

The Chronological Résumé

The Functional Résumé

The Curriculum Vitae

Suggestions for Writing Your Résumé

The Résumé Cover Letter

Prepare Answers and Questions

Present Yourself Effectively

Dress for Interview Success

Arrive on Time

Demonstrate Effective Interpersonal Communication

Acknowledge Cultural Rules and Customs

Mentally Review the Interview

Follow Up

The Lawfulness of Questions

Recognizing Unlawful Questions

Dealing with Unlawful Questions

Answer the Question

Answer the Question (In Part)

Explain Your Reasons for Not Answering

Summary of Concepts and Skills

Postscript Continuing Your Study of Interviewing

Key Terms

Bibliography

Index

Specialized ContentsWorksheets

The Cheat Sheet

Communication Skill Set

Information Interview Preparation Guide

Employment Interview Preparation Guide

Interviewing Exercises

Classifying Types of Questions

Practicing Interviewing Skills

Preparing Your Résumé

The Best and the Worst

Displaying Communication Confidence

in the Employment Interview

Writing the Follow-Up Letter

Responding to Unlawful Questions