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Book Categories |
| Sect. I | A Brief Orientation | 1 |
| Ch. 1 | An Implementation Roadmap | 3 |
| Ch. 2 | Terminology and Definitions | 21 |
| Sect. II | ISO 9001: A Paragraph-by-Paragraph Analysis | 31 |
| Ch. 3 | The Structure of ISO 9001 | 33 |
| Ch. 4 | Paragraph 4 Quality Management System | 37 |
| Ch. 5 | Paragraph 5 Management Responsibility | 61 |
| Ch. 6 | Paragraph 6 Resource Management | 87 |
| Ch. 7 | Paragraph 7 Product Realization | 97 |
| Ch. 8 | Paragraph 8 Measurement, Analysis, and Improvement | 177 |
| Sect. III | The Appendices | 207 |
| App. A | A Brief History of ISO 9001 from 1987 to 2000 | 209 |
| App. B | Rules for Claiming Conformity under ISO 9001:2000 | 215 |
| App. C | Achieving Compliance with Paragraph 4.1 | 219 |
| App. D | A Template for Procedures | 231 |
| App. E | A Case Study: One Approach to Life Cycles | 237 |
| App. F | Implementation as a Managed Process | 245 |
| App. G | Mapping the Standard to Core Competencies | 275 |
| App. H | A Sample Questionnaire for Registrar Selection | 291 |
| Index | 305 |
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