Groupware : Technology and Applications Book

	Foreword
	Preface
	Acknowledgments
1	Groupware Technology and Applications: An Overview of Groupware	3
2	Electronic Mail and Messaging	42
3	Workflow: Applying Automation to Group Processes	68
4	Group Calendaring and Scheduling	98
5	The Collaborative Imperative for Document Management Systems	120
6	Electronic Meeting Systems: Ten Years of Lessons Learned	146
7	Notes for Lotus and the World: Sighting the Goal	196
8	Microsoft Exchange: Integrating Messaging and Groupware in a Unified Information-Sharing Environment	224
9	IBM and the Role of Groupware in the Enterprise	244
10	Digital's Client-Server Solutions for Workgroup Integration	264
11	Novell's Groupware Strategy	300
12	Designing Team Support Applications to Meet Business Objectives	322
13	The Implementation of Enterprise-Ware at the World Bank: A Case Study	378
14	Groupware at the Bank of Montreal	408
15	Meetingware and Organizational Effectiveness	434
16A	Building Computing Solutions with the Team Metaphor	474
16B	The Use of GroupWare in the Big "6" - Coopers & Lybrand	497
17	Groupware Implementation Strategies	510
18	Possibilities, Pitfalls, and Partners	526
	Appendices	549
	Appendix A: Vendors	549
	Appendix B: Books	559
	Appendix C: Journals	562
	Appendix D: Conferences/Events	563
	Appendix E: Organizations	564
	Appendix F: Electronic Resources/Sites	564
	Index	567