CERT Resilience Management Model (CERT-RMM): A Maturity Model for Managing Operational Resilience Book

List of Figures xi

List of Tables xiii

Preface xv

Acknowledgments xxi

Part One: About the Cert Resilience Management Model 1

Chapter 1: Introduction 7

1.1 The Influence of Process Improvement and Capability Maturity Models 8

1.2 The Evolution of CERT-RMM 10

1.3 CERT-RMM and CMMI Models 15

1.4 Why CERT-RMM Is Not a Capability Maturity Model 18

Chapter 2: Understanding Key Concepts in CERT-RMM 21

2.1 Foundational Concepts 21

2.2 Elements of Operational Resilience Management 27

2.3 Adapting CERT-RMM Terminology and Concepts 39

Chapter 3: Model Components 41

3.1 The Process Areas and Their Categories 41

3.2 Process Area Component Categories 42

3.3 Process Area Component Descriptions 44

3.4 Numbering Scheme 47

3.5 Typographical and Structural Conventions 49

Chapter 4: Model Relationships 53

4.1 The Model View 54

4.2 Objective Views for Assets 59

Part Two: Process Institutionalization and Improvement 65

Chapter 5: Institutionalizing Operational Resilience Management Processes 67

5.1 Overview 67

5.2 Understanding Capability Levels 68

5.3 Connecting Capability Levels to Process Institutionalization 69

5.4 CERT-RMM Generic Goals and Practices 73

5.5 Applying Generic Practices 74

5.6 Process Areas That Support Generic Practices 74

Chapter 6: Using CERT-RMM 77

6.1 Examples of CERT-RMM Uses 78

6.2 Focusing CERT-RMM on Model-Based Process Improvement 80

6.3 Setting and Communicating Objectives Using CERT-RMM 83

6.4 Diagnosing Based on CERT-RMM 92

6.5 Planning CERT-RMM—Based Improvements 95

Chapter 7: CERT-RMM Perspectives 99

Using CERT-RMM in the Utility Sector, by Darren Highfill and James Stevens 99

Addressing Resilience as a Key Aspect of Software Assurance Throughout the Software Life Cycle, by Julia Allen and Michele Moss 104

Raising the Bar on Business Resilience, by Nader Mehravari, PhD 110

Measuring Operational Resilience Using CERT-RMM, by Julia Allen and Noopur Davis 115

Part Three: CERT-RMM Process Areas 119

Asset Definition and Management 121

Access Management 149

Communications 175

Compliance 209

Controls Management 241

Environmental Control 271

Enterprise Focus 307

External Dependencies Management 341

Financial Resource Management 381

Human Resource Management 411

Identity Management 447

Incident Management and Control 473

Knowledge and Information Management 513

Measurement and Analysis 551

Monitoring 577

Organizational Process Definition 607

Organizational Process Focus 629

Organizational Training and Awareness 653

People Management 685

Risk Management 717

Resilience Requirements Development 747

Resilience Requirements Management 771

Resilient Technical Solution Engineering 793

Service Continuity 831

Technology Management 869

Vulnerability Analysis and Resolution 915

Part Four: The Appendices 943

Appendix A: Generic Goals and Practices 945

Appendix B: Targeted Improvement Roadmaps 957

Appendix C: Glossary of Terms 965

Appendix D: Acronyms and Initialisms 989

Appendix E: References 993

Book Contributors 997

Index 1001