Business Communication Activebook: Version 2.0 Book

I. UNDERSTANDING THE FOUNDATIONS OF BUSINESS COMMUNICATION.

1. Understanding Business Communication.

2. Communicating in Teams and Mastering Listening and Nonverbal Skills.

3. Communicating Interculturally.

II. THE THREE-STEP WRITING PROCESS.

4. Planning Business Messages.

5. Writing Business Messages.

6. Completing Business Messages.

III. LETTERS, MEMOS, E-MAIL, AND OTHER BRIEF MESSAGES.

7. Writing Routine, Good-News, and Goodwill Messages.

8. Writing Bad-News Messages.

9. Writing Persuasive Messages.

IV. REPORTS AND ORAL PRESENTATIONS.

10. Planning Business Reports and Proposals.

11. Writing Business Reports and Proposals.

12. Completing Formal Business Reports and Proposals.

13. Giving Speeches and Oral Presentations.

V. EMPLOYMENT MESSAGES.

14. Writing Resumes and Application Letters.

15. Interviewing for Employment and Following Up.

Appendix A: Format and Layout of Business Documents.

Appendix B: Documentation of Report Sources.

Appendix C: Fundamentals of Grammar and Usage.

Appendix D: Correction Symbols.

Video Guide.

Handbook of Grammar, Mechanics, and Usage.

Answer Keys.