Meeting Management (NetEffect Series) Book

	Preface	ix
1	Overview of the Meeting Process	1
	Introduction	1
	Importance of meeting management	2
	Structure for three types of meetings	3
	Selecting a topic	4
	Information meeting considerations	4
	Problem-solving tips	5
	Theory versus practice	6
	Topic suggestions	9
2	Organizing Your Message	11
	Audience	11
	Agendas and meeting objectives	12
	Sequencing agenda items	14
	Agenda item process	14
	Structuring a topic	15
	Preparation order	15
	Presentation order	19
	Practice exercises	20
3	Conducting Information Meetings	25
	Platform conduct	26
	Appearance	27
	Nonverbal behavior	27
	Voice	28
	Visuals	29
	Preparation	32
	Agenda for information meeting	35
	Information meeting critique	36
	Observation sheet for information meeting	37
	Information meeting self-critique/Single conference report	38
4	Preparing for Interactive Meetings	39
	Why have meetings?	39
	What's wrong with meetings?	40
	Types of meetings	41
	Meeting approaches	42
	When to have meetings	43
	Planning interactive meetings	44
	When	44
	Where	45
	What	46
	Who	46
	Costs	46
5	Meeting Roles	49
	The leader	49
	The facilitator	50
	The recorder	50
	Participants	50
	Leader and facilitator actions	52
6	Dealing With Meeting Disruptions	53
	Latecomers/early leavers	53
	Silent/shy persons	53
	Whisperers/side conversationalists	54
	Talk-a-lots	54
	Loudmouths	55
	Know-it-alls	55
	Hostiles/overly disagreeables	56
	About conflict	57
	Handling disruptive and inappropriate behaviors homework assignment	58
7	Conducting Problem-Solving Meetings	59
	Introduction	59
	Purpose of problem-solving discussion	60
	Problem-solving meeting objective	60
	Leader role in problem-solving discussion	62
	The climate	62
	The agenda	62
	The discussion	63
	Discussion formats	65
	Discussion focus	67
	Confronting issues	68
	Ground rules	71
	Summarizing the discussion	73
	Problem-solving meeting example: Neighborhood park at risk	74
	Problem-solving meeting practice: Saving adolescents	77
	Outline for problem-solving meeting	79
	Agenda for problem-solving meeting	80
	Problem-solving meeting critique	81
	Observation sheet for problem-solving meeting	82
	Problem-solving meeting self-critique/Single conference report	83
8	Conducting Decision-Making Meetings	85
	Introduction	85
	Advantages of group decision making	85
	Leader role in decision-making discussion	86
	Gaining consensus	87
	Asking questions	88
	Questioning techniques	90
	Criteria making	92
	Outline for decision-making meeting	97
	Comparing alternatives	98
	Meeting evaluation form	100
	Agenda for decision-making meeting	101
	Decision-making meeting critique	102
	Observation sheet for decision-making meeting	103
	Decision-making meeting self-critique/Single conference report	104
	Final Conference Report	105
	References	107
	Appendix	109
	Index	165