Matching Supply with Demand: An Introduction to Operations Management: An Introduction to Operations Management Book

Ch. 1 Introduction 1

Ch. 2 The Process View of the Organization 10

Ch. 3 Understanding the Supply Process: Evaluating Process Capacity 32

Ch. 4 Estimating and Reducing Labor Costs 56

Ch. 5 The Link between Operations and Finance 80

Ch. 6 Batching and Other Flow Interruptions: Setup Times and the Economic Order Quantity Model 97

Ch. 7 Variability and Its Impact on Process Performance: Waiting Time Problems 124

Ch. 8 The Impact of Variability on Process Performance: Throughput Losses 163

Ch. 9 Quality Management, Statistical Process Control, and Six-Sigma Capability 178

Ch. 10 Lean Operations and the Toyota Production System 202

Ch. 11 Betting on Uncertain Demand: The Newsvendor Model 220

Ch. 12 Assemble-to-Order, Make-to-Order, and Quick Response with Reactive Capacity 256

Ch. 13 Service Levels and Lead Times in Supply Chains: The Order-up-to Inventory Model 283

Ch. 14 Risk-Pooling Strategies to Reduce and Hedge Uncertainty 321

Ch. 15 Revenue Management with Capacity Controls 357

Ch. 16 Supply Chain Coordination 377

App. A Statistics Tutorial 406

App. B Tables 415

App. C Evaluation of the Loss Function 427

App. D Equations and Approximations 430

App. E Solutions to Selected Practice Problems 437

Glossary 462

References 471

Index of Key "How to" Exhibits 474

Summary of Key Notation and Equations 475

Index 479