Loops: The Seven Keys to Small Business Success Book

Acknowledgments ix

Introduction xi

Implementing Loops in Small Business xv

Part 1 The Journey Begins 1

The Last Day of Class 1

An Unexpected Meeting 12

The Summer Plan 17

A Conversation with Dad 20

Part 2 The Seven Essential Loops 23

Loop 1 Manage the Experience Zones 23

Loop 2 Build a Winning Culture 37

Loop 3 Monitor the Fundamentals 51

Loop 4 Standardize Every Major Process 59

Loop 5 Innovate 70

Loop 6 Live in the Real World 80

Loop 7 Lead by Example 88

Part 3 The Final Loops 95

Two Meetings: One Expected and One Unexpected 95

Loops, A Common Thread 98

Senior Year; Entrepreneurship 201 103

The Final Examination 105

Language of Loops: A Glossary 113

Model of Loops: The Loopogram 117

Closing Loops: Mary's Seven Lessons 119

More about Loops 123

About the Authors 125