Communicating Change: Winning Employee Support for New Business Goals Book

Name: Communicating Change: Winning Employee Support for New Business G
Brand: McGraw Hill
SKU: 9780070364523
Price: 99.99 USD
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Rating: 2.5 (2 reviews)

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Communicating Change: Winning Employee Support for New Business Goals, When a company decides to make a major organizational change whether it's a new emphasis on customer service, quality management, restructuring or downsizing managers must get the message through to front-line employees, and enlist their support...or the , Communicating Change: Winning Employee Support for New Business Goals

2.5 out of 5 stars based on 2 reviews

Communicating Change: Winning Employee Support for New Business Goals
Written by author T. J. Larkin
Published by McGraw-Hill Companies, The, January 1994
When a company decides to make a major organizational change whether it's a new emphasis on customer service, quality management, restructuring or downsizing managers must get the message through to front-line employees, and enlist their support...or the
When a company decides to make a major organizational changewhether it's a new emphasis on customer service, quality management, restructuring or downsizingmanagers must get the message through to front-line employees, and enlist their

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Preface
Introduction
1 Target Supervisors 1
2 Don't Go Directly to the Front Line 12
3 Don't Trickle Down through Middle Management 19
4 Middle Managers: Improving Their Communication 27
5 Communicating Customer Service 40
6 Communicating New Technology 48
7 Communicating a Downsizing 61
8 Communication Training Is Not the Answer 75
9 Making Supervisors Number One Priority 81
10 If It's Not Face-to-Face, It's Not Communication 86
11 Video 96
12 Briefing Meetings 107
13 Company Newspaper 117
14 Suggestion Schemes 126
15 Employee Attitude Surveys 134
16 Putting Your Communication to the Test 144
17 Your Employees Don't Care About the Company 152
18 Communicating Quality: Better or Worse Than Competitor's 165
19 Communicating Quality: Looking In-House 175
20 Communicating Customer Service Performance 185
21 Stop Communicating Values 209
22 If You're the Boss, Communicate Performance 220
23 How to Communicate When Everything Is Uncertain 227
Appendix 239
Glossary 245
Index 247

Title: Communicating Change: Winning Employee Support for New Business Goals

Manufacturer:

McGraw Hill

Item Number: 9780070364523

Publication Date: January 1994

Number: 1

Product Description: Full Name: Communicating Change: Winning Employee Support for New Business Goals; Short Name:Communicating Change

Universal Product Code (UPC): 9780070364523

WonderClub Stock Keeping Unit (WSKU): 9780070364523

Rating: 2.5/5 based on 2 Reviews

Image Location: https://wonderclub.com/images/covers/45/23/9780070364523.jpg

Category: Media >> Books

Weight: 0.200 kg (0.44 lbs)

Width: 6.400 cm (2.52 inches)

Heigh : 9.300 cm (3.66 inches)

Depth: 0.860 cm (0.34 inches)

Date Added: August 25, 2020, Added By: Ross

Date Last Edited: August 25, 2020, Edited By: Ross

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Communicating Change: Winning Employee Support for New Business Goals, When a company decides to make a major organizational change whether it's a new emphasis on customer service, quality management, restructuring or downsizing managers must get the message through to front-line employees, and enlist their support...or the , Communicating Change: Winning Employee Support for New Business Goals

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Communicating Change: Winning Employee Support for New Business Goals Book

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	Preface
	Introduction
1	Target Supervisors	1
2	Don't Go Directly to the Front Line	12
3	Don't Trickle Down through Middle Management	19
4	Middle Managers: Improving Their Communication	27
5	Communicating Customer Service	40
6	Communicating New Technology	48
7	Communicating a Downsizing	61
8	Communication Training Is Not the Answer	75
9	Making Supervisors Number One Priority	81
10	If It's Not Face-to-Face, It's Not Communication	86
11	Video	96
12	Briefing Meetings	107
13	Company Newspaper	117
14	Suggestion Schemes	126
15	Employee Attitude Surveys	134
16	Putting Your Communication to the Test	144
17	Your Employees Don't Care About the Company	152
18	Communicating Quality: Better or Worse Than Competitor's	165
19	Communicating Quality: Looking In-House	175
20	Communicating Customer Service Performance	185
21	Stop Communicating Values	209
22	If You're the Boss, Communicate Performance	220
23	How to Communicate When Everything Is Uncertain	227
	Appendix	239
	Glossary	245
	Index	247